Shipping Area and Rates
The Colored Sand Company ships within the United States, Canada, and many other international countries. Shipping rates and available expedited service options are calculated in real time during checkout based on destination and total weight of your package(s).
Free Shipping
We are sorry, however we do not offer free shipping options at this time due to naturally heavy product weight.
Order Processing Times & Order Tracking
Orders are typically processed within 1 - 2 business days before they ship excluding weekends and holidays and provided payment has been verified and cleared. However, we do reserve 3 to 5 business days to fulfill your order in case any of the items are out of stock due to temporary unavailability, delayed shipments from our suppliers, or during busy seasons.
You will receive an email confirmation with your order tracking number when your order ships. Please read the shipping notification email carefully.
All orders are processed and shipped within 1 - 2 days of receipt during normal weekday business hours, provided your payment has been verified and cleared. Please Note: Pallet orders, US & Canadian holidays, and extreme weather conditions are an exception.We currently use the following delivery methods:
- United Parcel Service (UPS)
- Various trucking freight carriers (bulk pallet orders only)
- Pick-up from Warehouse
Estimated Delivery Dates
Note that delivery date(s) are always an estimate only. Transit times may vary depending on your location, weather conditions and other factors.
Returned Parcels
If your order is returned to us for any of the following reasons we will refund your payment method for the product returned minus the original shipping fees and any additional fees incurred to return the products to our warehouse (including return postage, handling).
- Incorrect / Incomplete / Undeliverable address
- No one available to accept the delivery
- Order refused by the customer for any reason including damaged product/products
Please do not reject the whole order if it contains a damaged item. It will be re-shipped or refunded. Should you reject the order, it will be refunded upon return only in the amount of its total less the return shipping fee.
Damaged or Missing Products / Parcels
Please inspect all items carefully upon delivery. Any product damages or missing items must be communicated to us within 24 hours after the parcel is delivered. A damaged product has to be returned to us in order for a refund to be processed. Please contact customer support to request a return label. Once received, we will inspect the product and issue a refund as applicable. In some cases, a photo confirmation may be requested instead, if a product is damaged severely and cannot be shipped back. Please send a clear photo of the contents of each product to info@coloredsandcompany.com. DO NOT DISPOSE / CONSUME of the damaged product before the issue with it is resolved. Note, that if the product is not available, we will not be able to offer a refund/credit or re-ship it.
Once a parcel is considered safely delivered by the courier, the responsibility for the package transfers to the customer. Parcels which are delivered safely, and are stolen after, are not eligible for reimbursement through our claims process. At that point, you will be limited to the eligibility for reimbursement based on the courier’s claims process, which we will be happy to assist you with.
Returns and Refunds
We accept all returns on applicable products within 14 days from shipping date. Customers are responsible for all return shipping costs.
All returns must be approved by customer service via email before sending them back to us. If you have any issues with your order, please contact our customer support team at info@coloredsandcompany.com. Please note that a product is required to be returned in order for a refund to be issued. Sometimes we might be able to issue a refund based on a photo confirmation of a product damage.
Sold Out or Discontinued Items
Occasionally an item sells out or may be back ordered and we may need to issue a refund or cancel your order. Once your order is shipped, you will receive a Credit Memo confirming the refund. Thus, your credit card will not be charged for sold out or discontinued items. Note that we are not responsible for any out of stock items and cannot guarantee product availability on the website at all times. If an item comes back in stock after your order was placed and shipped we will not be able to honour any shipping fee refund requests.